• Confidential assessment
  • Reviewed by our doctors
  • Same-day collection
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Bank holiday service update

Christmas and New Year service update

Our service will be slightly reduced over the festive period. There will be some changes to collection times, as well as customer service hours.   

To receive your orders before Christmas and New Year please read the information below. 

Please check your local pharmacy opening hours, it’s always worth ringing before collecting to see if they have your prescription ready. 

Collection times

Please check your local pharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready.

Before Christmas:

  • Orders approved before Midday Tuesday 24th December should be available for same-day collection from your chosen pharmacy providing the pharmacy is open.

Please note services will resume as normal from Thursday 2nd January 2025. 

      Service closures

      Emergency contraception and asthma

      • These services and/or treatment will not be available from Midday Tuesday 24th December until 8m Thursday 2nd January.

      If you need this medication urgently, please visit your local pharmacy, walk-in centre, contact 112 or your out-of-hours GP service.

      Please note these services will resume as normal from Thursday 2nd January 2025. 

      Customer service hours

      • Monday 23rd December 9am-5pm
      • Tuesday 24th December 9am-5pm
      • Wednesday 25th December CLOSED
      • Thursday 26th December CLOSED
      • Friday 27th December 9am-5pm
      • Saturday 28th December 9am-1pm (messages until 5pm)
      • Sunday 29th December 9am-5pm (phones CLOSED)
      • Monday 30th December 9am-5pm
      • Tuesday 31st December 9am-5pm
      • Wednesday 1st January CLOSED

      Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide.

      If you require urgent assistance, please call:

      • 999 or 112 - For medical emergencies
      • 116 123 - If you are feeling depressed (Samaritans)

      How our service works

      Online consultation

      Step 1

      Select a medication and complete a short questionnaire.

      Our doctors approve your treatment

      Step 2

      A doctor will assess your answers and, if suitable, provide a prescription.

      In-pharmacy collection

      Step 3

      Your prescription will be sent by our doctors to your chosen pharmacy and you can pay for your treatment in-store.