• Confidential assessment
  • Reviewed by our doctors
  • Same-day collection
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Bank holiday service update

Christmas and New Year

Our service will be slightly reduced over the festive period. There will be some changes to collection times, as well as customer service hours.

To receive your orders before the Christmas and New Year please read the information below.

Collection times

Please check your local pharmacy opening hours, it’s always worth ringing ahead before collecting to see if they have your prescription ready.

  • Orders approved before Midday Friday 22 December should be available for same day collection from your chosen pharmacy providing the pharmacy is open.
  • Orders approved before Midday Friday 29 December should be available for same-day collection from your chosen pharmacy providing the pharmacy is open.

Service closures

Emergency contraception and asthma

  • These services and/or treatment will not be available from Midday Friday 22 December until 9am Wednesday 27 December.
  • These services and/or treatment will not be available from Midday Friday 29 December until 9am Tuesday 2 January.

Please note these services will resume as normal from Tuesday 2 January 2024.

Customer service hours

  • Saturday 23 December 9am – 1pm
  • Christmas Eve - CLOSED
  • Christmas Day – CLOSED
  • Boxing Day – CLOSED
  • Wednesday 27 December 9am – 5pm
  • Thursday 28 December 9am – 5pm
  • Friday 29 December 9am – 5pm
  • Saturday 30 December 9am – 1pm
  • Sunday 31 December CLOSED
  • New Year’s Day – CLOSED
  • Tuesday 2 January 9am – 5pm

Our clinicians will be unable to help you in an emergency or with any queries not linked to the services we provide.

If you require urgent assistance, please call:

  • 999 or 112 - For medical emergencies
  • 116 123 - If you are feeling depressed (Samaritans)

How our service works

Online consultation

Step 1

Select a medication and complete a short questionnaire.

Our doctors approve your treatment

Step 2

A doctor will assess your answers and, if suitable, provide a prescription.

In-pharmacy collection

Step 3

Your prescription will be sent by our doctors to your chosen pharmacy and you can pay for your treatment in-store.