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Patient guide
About Lloyds Online Doctor
Lloyds Online Doctor launched in July 2013 and was one of the first online doctor services in Ireland. We've treated over two million patients and issued over three million prescriptions in the UK and Ireland. We have a simple goal: to make Irish healthcare more accessible and more affordable.
Our doctors assess patients online, so you don’t need to book an appointment or worry about discussing a sensitive problem with a doctor face-to-face. If you’re suitable for treatment, we’ll send your prescription directly to your local pharmacy, where you can collect it and pay for your treatment.
We provide consultations and prescriptions for a carefully selected set of conditions and regularly review our services to make sure we’re working to the latest clinical guidelines.
How does the service work?
In many ways, our service is just like a normal doctor’s practice. Patients come to our clinic for help on a range of conditions. But what makes Lloyds Online Doctor different is that all of our consultations are online. We treat patients who are 18 and over.
There are three simple steps:
- Complete a short medical questionnaire and pay the consultation fee online. Our doctors aim to review requests during business hours on weekdays. If treatment is suitable, we’ll update you through your secure account.
- If treatment is approved, we’ll send your prescription to the pharmacy option you choose:
- Local pharmacy collection: we’ll send the prescription to your chosen local pharmacy. If approval is received before 4 pm, collection may be possible the same day, depending on the pharmacy’s opening hours and stock availability. You will pay the pharmacy for any medicine supplied.
- Home delivery by Healthwave: if you choose delivery through Healthwave Pharmacy, we’ll send the prescription to Healthwave for dispensing and home delivery. Healthwave will contact you directly about payment and delivery.
- If our doctors decide the treatment is not suitable, we’ll refund the consultation fee in full. If they need more information, they’ll send you a message through your secure account.
Where we’re based
All our doctors are based in Ireland.
When you can use our services and when to expect a response
You can register as a patient, access your account, place orders and make online payments 24 hours a day.
You can contact us in your account at any time, or you can call our Patient Advisors on 01 4311451 9am-5pm Monday - Friday, 9am-1pm Saturday.
Charges and methods of payment
Lloyds Online Doctor charge €25 for an Online Consultation, and €15 for an Emergency Contraception consultation. This cost is for the consultation questionnaire to be reviewed by one of our Doctors, and issue of a prescription to your chosen pharmacy only, if approved. Medication will have to be purchased at your chosen pharmacy upon collection, prices depend on each individual pharmacy.
We use Stripe as our secure payment provider and transactions will appear as “LLOYDS ONLINE” on your bank statement.
We also offer PayPal as a payment option. Transactions will appear as “LLOYDS ONLINE” in your PayPal account.
Complaints
Lloyds Online Doctor has a written complaints policy and procedure. We aim to acknowledge all formal written complaints within two working days of receiving them and will do our best to respond within five working days. To lodge a formal complaint, you must write a letter to:
FAO: Lloyds Online Doctor IE
Lloyds Online Doctor IE
Block A, 5th Floor
The Atrium
Blackthorn Road
Sandyford
Dublin 18
D18 F5X2
Ireland
Confidentiality and data protection
We have a legal obligation to protect your personal information. Except where we are legally bound to do so, we cannot share your personal information with a third party not involved in delivering our service without your explicit consent.
The sexually transmitted infections that our test kits screen for are termed ‘notifiable diseases’. For Irish patients with positive results, our partner laboratory are legally bound to inform the Medical Officer of Health for the county in which the patient lives of the full details including person-identifiable and sensitive information. In some instances, they may need to contact us to confirm some of your details. Our full privacy notice is also available here.
