• Confidential assessment
  • Reviewed by our doctors
  • Same-day collection

Medical Queries and Emergencies

We are unable to help you in an emergency. If you require urgent assistance please call:

  • 999 or 112 - For urgent assistance
  • 1850 24 1850 - For general medical enquiries (HSE)
  • 116 123 - If you are feeling depressed (Samaritans)

Customer Service Issues

Call us on 01 4311451 or message us through your Patient Record
  • Mon-Fri: 9am-5pm
  • Sat: 9am-1pm
  • Sun: Closed

Remember our customer service team cannot help with medical queries. Our calls are monitored and recorded for quality and training purposes.

To reply to a clinician's message

Please reply to the clinician's messages or send a new message through your Patient Record. 

Reply to message


All complaints must be sent to us in writing.

You can do this via:

Your secure Patient Record (recommended)

Or post to:

Complaints Team
FAO: Lloyds Online Doctor IE
Lloyds Online Doctor IE
Block A, 5th Floor
The Atrium
Blackthorn Road
Dublin 18
D18 F5X2