Contact us
Medical Queries and Emergencies
We are unable to help you in an emergency. If you require urgent assistance please call:
- 999 or 112 - For urgent assistance
- 1850 24 1850 - For general medical enquiries (HSE)
- 116 123 - If you are feeling depressed (Samaritans)
Customer Service Issues
Call us on 01 4311451 or message us through your Patient Record- Mon-Fri: 9am-5pm
- Sat: 9am-1pm
- Sun: Closed
Remember our customer service team cannot help with medical queries. Our calls are monitored and recorded for quality and training purposes.
To reply to a clinician's message
Please reply to the clinician's messages or send a new message through your Patient Record.
Complaints
All complaints must be sent to us in writing.
You can do this via:
Your secure Patient Record (recommended)
Or post to:
Complaints Team
FAO: Lloyds Online Doctor IE
Lloyds Online Doctor IE
Block A, 5th Floor
The Atrium
Blackthorn Road
Sandyford
Dublin 18
D18 F5X2
Ireland