Terms and conditions

This service is provided for residents of the Republic of Ireland only – do not use this service if you live elsewhere.

By using this service, you confirm that you are a resident of the Republic of Ireland and you are deemed to understand, consent to, and agree to be legally bound by these Terms and Conditions. If you do not understand and agree to these Terms and Conditions you should not use this service.

The Lloyds Online Doctor is provided by Algorithmic Health Ireland Limited trading as Lloyds Online Doctor. By using our service, you are confirming that you have carefully read, understand, and agree to be legally bound by our terms and conditions.

Terms and Conditions

There is no ‘limit’ on the amount of times you can use the Lloyds Online Doctor. However, on a case-by-case basis, we may (at our sole discretion) choose to limit your usage of our services, if we deem your use to be excessive.  

If you believe that you are in an urgent or emergency situation you should immediately contact 112 or 999. 

You should call 112 or 999 IMMEDIATELY in a critical or life-threatening situation, such as if you or someone has: 

• difficulty breathing; 
• severe bleeding and it can't be stopped; 
• severe chest pain; 
• a severe allergic reaction; 
• severe burns or scalds; 
• loss of consciousness; 
• major trauma such as the result of a serious road traffic accident, a stabbing, a shooting, a fall from height or a serious head injury; or 
• acute confused states and fits which are not stopping, 
• or if you believe someone is having a heart attack or stroke. 

If you do not agree to these Terms and Conditions, you must not use this service.

Introduction and responsibilities

1. About us

Lloyds Online Doctor is a trading name of Algorithmic Health Ireland Limited, a company incorporated in Ireland under company number 691568. Lloyds Online Doctor can be contacted as follows: 

Phone
014311451

Mail
FAO: Lloyds Online Doctor IE.  
Lloyds Online Doctor IE
Block A, 5th Floor
The Atrium
Blackthorn Road
Sandyford
Dublin 18
D18 F5X2
IRELAND

In these Terms and Conditions, “Lloyds Online Doctor”, “we”, “us” and “our” mean Algorithmic Health Ireland Limited, trading as Lloyds Online Doctor. “You” and “your” mean the patient using our services. “Services” means the online medical consultation and prescribing services that we provide through this website.

2. Privacy and security

Your privacy is important to us and the following information explains how we will use and protect it.

a. Privacy of your information

Lloyds Online Doctor complies with all relevant Data Protection legislation. We will use the information you provide with other information we obtain about you to administer and provide the goods and/or services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services.

b. Security

Lloyds Online Doctor uses security technology, including firewalls and Secure Socket Layers to protect information submitted through this website and has procedures in place to ensure paper and computer systems and databases are protected against unauthorised disclosure, use, loss and damage. Nevertheless, electronic transmissions are never completely private or secure and there is a risk, therefore, that any electronic communications sent may be intercepted and potentially read by others. You should, therefore, ensure that any computer, device or telephone you use to access your online patient record is suitably protected from potential interception. 

You must not misuse the Services by;  

• knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. 
• attempt to gain unauthorised access to the Services, the servers on which they are stored, or any server, computer or database connected to the Services. 
• attack the Service via a denial-of-service attack or a distributed denial-of service attack.  

We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Services will cease immediately.

c. Direct marketing
Where a patient has given their explicit consent, Lloyds Online Doctor may send direct marketing materials to the patient to the contact information provided by the patient. 

3. Registration 

In order to use our services, you will be required to register with Lloyds Online Doctor and create a personal secure online patient record. We reserve the right to suspend or terminate access at any time if we believe that your continued use of our services will prejudice others or us. By registering to use Lloyds Online Doctor, you: 

• a. confirm that the information you provide is accurate and complete; and 
• b. agree to keep your username and password confidential and to take reasonable steps to protect and not to share the login details for your online patient record with anyone; and 
• c. confirm that you are aged 18 or over. 

4. Our commitment to you 

Each of our doctors commits to:

a. Professional responsibility

Take professional responsibility for each patient who uses the Lloyds Online Doctors to the same extent as a doctor would have responsibility when meeting a patient face to face.

b. Compliance

Provide a professional and transparent service that complies with Irish Medical Council Guidelines on prescribing and follows best clinical practice.

c. Provide identification

Volunteer their name and Irish Medical Council professional registration number when prescribing medicines and communicating with patients.

d. Prescribe in the best interest of the patient 

Prescribe medicines only when in their professional judgement it is in the patient's best interests to receive the medicine being requested and, accordingly, to refuse to prescribe medicines when they believe it is not in the patient's best interests to receive medicines without the benefit of a face-to-face consultation. 

There are certain prescriptions for medicines that will not be issued by doctors in any circumstances, which include: controlled medication, such as strong painkillers, anxiolytics, sedatives and hypnotics and medication that requires specialist prescribing and monitoring; and medication that needs to be administered by injection (other than those listed on our website). 

e. Privacy 

Take all reasonable steps to protect patients' personal information as described in our Privacy Policy.

5. Your commitments when using Lloyds Online Doctors

As the patient, you commit to:

a. Accurate information 

Answer all questions truthfully and fully.

b. Personal registration

Not register more than once.

c. Registration for someone other than yourself

Not register or complete questionnaires on behalf of anyone other than yourself.

d. Comply with instructions

Read carefully, each message uploaded into your secure online patient record before taking any medicines that our doctors have prescribed and to comply with any instructions given for each medicine. If you are uncertain as to how to take any medicine we have prescribed to you, you will contact us and not use medicine until you have sufficient information from us and understand the correct instructions.

e. Decisions at Lloyds Online Doctors 

Accept the Lloyds Online Doctors’ decision when our doctors determine that it is not in your best interests to receive the requested medicine without the benefit of a face-to-face consultation.

f. Abusive Behaviour

Treat our doctors and staff with respect. We do not tolerate abusive behaviour. In the event of such behaviour, we are within our rights to deactivate your patient record and refund any open orders.

g. Notify your GP

With your consent and provided you send us in writing the name and address for your GP, we will always offer to inform your GP of any medicines that our doctors prescribe.

h. Protect medicines

Ensure that no-one other than yourself has access to any prescriptions for medicines that we issue you.

i. Expiry date

Ensure that any prescriptions for medicines prescribed in advance of need are not used beyond their expiry date.

j. Notify side-effects

Inform Lloyds Online Doctor via your online patient record if you experience any side-effects from any medicine we prescribe to you or if you think that any medicine we have prescribed to you has not been effective.

6. Placing an order, contract formation and cancellation

When you take up a service that involves the prescribing of medicines, our clinicians must carry out a clinical assessment of your suitability for the medicine before any prescription can be issued.

When you place a request:

• you ask us to start your clinical assessment immediately; and
• we will send you a confirmation email to the email address you supplied. This email confirms that we have received your request but does not mean that we have accepted it.

A binding contract for a clinical service is formed when we:

• start your clinical assessment; or
• prescribe your medicine,

whichever occurs first.

Our Services are healthcare services provided by registered doctors. Once we have completed your clinical assessment, you will not have a statutory right to cancel that clinical service.

This does not affect any right you may have to a refund where:

• we decide that it is not clinically appropriate to prescribe the medicine; or
• you have paid in advance for a medicine that we do not ultimately supply.

If we decide not to provide the clinical service or not to prescribe, we will cancel your order and refund any payment you have made for that order.

Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to prescribe to you. We have no obligation to prescribe quantities that exceed the relevant permitted maximum. We also reserve the right to reject any order where we consider it clinically inappropriate or where we cannot safely provide the service.

7. Clinical assessments for Wegovy® and Mounjaro®

When we provide a Clinical Assessment to you for the prescription of Wegovy® or Mounjaro®, the following additional conditions apply:

• A condition of issuing a first prescription to you is that you submit to us a video demonstrating your BMI, in accordance with the instructions that we provide to you. This is to ensure that the treatment is clinically appropriate and in line with current guidance.
• You will be required to resubmit your BMI video every 12 months while receiving this treatment.
• We take payment for the Wegovy® or Mounjaro® prescription before the video is submitted.

If you do not submit your BMI video to us within 6 months of your Clinical Assessment, your prescription will expire or be cancelled and you will be entitled to a refund of the amount you paid for that prescription.

If your BMI video demonstrates that you are not eligible for Wegovy® or Mounjaro® under our clinical criteria, we will issue you a full refund of the amount you paid for that prescription.

8. Authorisation of orders for medicines

Our clinicians can only decide whether it is in your best interests to receive a medicine when they have all relevant information. This may require them to ask you for additional information, beyond what you provided in response to an online questionnaire.

If you do not provide the additional information requested, we may not be able to complete your clinical assessment or prescribe the medicine. In that case, we will explain the position to you and confirm whether a refund is due.

9. Collecting medicines/goods from a participating 'In-Pharmacy Collection' store

When collecting your prescription from a Pharmacy store, before doing so you need to check your online patient record to ensure a doctor has approved your request. You may also need to telephone the pharmacy to check they have the medicine in stock if you wish to purchase your medication there. In both cases, please be aware that if there are availability issues at your nominated pharmacy, it may not be possible to pick up your approved prescription/medications on the same day as you ordered them. We are not responsible for delays caused by stock availability at your chosen pharmacy.

10. Service Operator

This service is operated by Algorithmic Health Ireland Limited, trading as Lloyds Online Doctor.

Your contract for the Services described in these Terms and Conditions is with Algorithmic Health Ireland Limited. Nothing in this section affects any rights you may have under Irish law in relation to individual healthcare professionals involved in your care.

11. Our liability to you

Lloyds Online Doctor accepts full clinical responsibility for all its patients to the full extent that the law requires. We will not be liable for any loss or damage (in contract negligence or otherwise) where: 

• There is no breach of a legal duty of care owed to you by us or; 
• The loss or damage is not a reasonably foreseeable result of any such breach or; 
• Any loss or damage or increased risk of loss or damage results from a breach by you of these Terms and Conditions.

We are not responsible for: 

• a. loss or damage caused by you providing inaccurate or incomplete information; 
• b. loss of your emotional well-being including, but not limited to, any embarrassment caused; 
• c. loss of income or anticipated profits; 
• d. loss of opportunity; 
• e. loss of goodwill or injury to reputation; 
• f. losses suffered by third parties; or 
• g. any indirect, consequential, special, or exemplary damages arising from the use of the service regardless of the form of action.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects your statutory rights.

12. Information on this website

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date.

General medical information provided on the website – as opposed to personalised information uploaded into your online patient record - is not a substitute for specific and personalised medical advice and should not be read or used as such.

13. Links from this website

We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience, and we have no control over and will have no liability in respect of those websites.

Legals

14. Third party rights

Nothing in these Terms and Conditions is intended to, nor shall it confer a benefit on any third party and a person who is not a party to these Terms and Conditions has no rights to enforce them.

15. Waiver

No delay or decision not to enforce rights under these Terms and Conditions will constitute a waiver of the right to do so and will not affect rights in relation to a subsequent breach.

16. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time, for example to reflect changes in law, clinical guidance or our Services.

We will post the updated Terms and Conditions on this website and, where the changes are material, we will draw them to your attention in a clear way (for example by email or by a notice when you log in).

The updated Terms and Conditions will apply to new requests placed after they come into effect. For any order or clinical service that we have already accepted, the Terms and Conditions in force when you placed that order will continue to apply.

If you use this website after the updated Terms and Conditions have come into effect, you will be indicating your agreement to be bound by them for any new requests you make.

17. Governing law

These Terms and Conditions are subject to the laws of Ireland and hereby submits to the non-exclusive jurisdiction of the Irish courts. If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reasons of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from the agreement and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable. The above Terms and Conditions shall be governed by and construed in accordance with Irish law and you irrevocably submit to the exclusive jurisdiction of the Irish Courts.

Discount codes

Social media prize draws

1. Participants must be aged 18 or over and a resident in the Republic of Ireland.
2. No purchase is necessary to take part.
3. Participants must engage with the post in line with the details given in the post by midnight on the same day as the giveaway.
4. The winners will be notified within 72 hours of the midnight deadline – this communication must then be acknowledged by the winner within 24 hours. Failure to do so will mean an alternative winner is selected from all valid entries received.
5. Employees of Lloyds Online Doctor and their immediate families, their agents, or anyone professionally connected with this prize draw are not entitled to participate.
6. An independent person, selected by Online Doctor, will randomly select the winners within 24 hours after the midnight deadline, from all valid and correct entries received.
7. Only one entry per person.
8. Proof of sending is not proof of receipt and the promoter does not accept any responsibility for the non-receipt or the late receipt of message due to network failure. No applications from third parties, organised groups or applications automatically generated by computer will be accepted. No incomplete or corrupted entries will be accepted.
9. Prizes cannot be exchanged for a cash alternative.
10. Entrants will be deemed to have accepted these rules and to agree to be bound by them.
11. When contacting the winners of the competitions we will ask for your full names and addresses. We will not pass on your personal details to any other person or organisation, except when the competition is run in partnership with another company who will be sending out the prize. They will not retain any of the personal data once the prize has been delivered.
12. The judge’s decision is final. No correspondence will be entered into. The promoter is not responsible for any third party acts or omissions.
13. The promoter reserves the right with withdraw or amend any elements of this competition due to events beyond its control.
14. The promoter of the competition is Lloyds Online Doctor.
15. The name and region of the winner may be obtained by writing to the following address: Lloyds Online Doctor IE, Block A, 5th Floor, The Atrium, Blackthorn Road, Sandyford, Dublin 18, D18 F5X2, IRELAND.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING. 

IF YOU USE THIS WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS.